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Shipping & Return




Proactivelook will only be sending out parcels 4 days a week ( Monday, Wednesday, Thursday & Saturday)

Customers should also understand that once items are sent out to be delivered to you, the items should now be under the sole responsibility of the courier company and Proactivelook would not be held responsible once parcels are under the hands of the courier.

To track your order, please use the tracking ID sent to you in the confirmation email your items have been shipped out. As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact Customer Service at proactivelook@gmail.com / +6018-9696906.


Purchases are non-refundable unless items contain blemishes from our side. If you wish to return your item(s), you have 30 days upon receiving the item(s) to return your order. Please contact Proactive’s Customer Service at proactivelook@gmail.com / +60189696906 to initiate the return.

Please ensure that the item(s) have not been worn and are in their original packaging. The item(s) must be returned to our returns address within 10 days upon receiving the item(s):



111, kampung Parit tengah Luar,

Batu 18, Air Hitam,

83500, Muar, Johor




Once Quality Control has inspected the returned item(s), we will aim to process your return within 5 working days.

Please ensure to package the goods well to prevent damage. We strongly recommend that you use a reliable courier service with parcel tracking services.

Should you have any further enquiries, please feel free to contact Customer Service at proactivelook@gmail.com / +6018-9696906.