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Terms & Conditions

Terms and Conditions

In order to protect both sides of buyer and seller, the following TERMS AND CONDITIONS must be obeyed as a guideline for proactivelook’ customers.We hope, customers are able to read the TERMS AND CONDITIONS and agree in advance before making a payment.

  1. All prices are fixed by proactivelook. Any promotions will be announced to customers from time to time.
  2. Customer who placed an order at the Shopping Cart and has made the payment as well as sent the proof of payment first is the customer who will receive the items.
  3. Customers are not allowed to cancel the order after the payment has been made.
  4. Items sold cannot be returned, unless there are any damages on the items.
  5. Orders made are not allowed to exceed 24 hours without payment. If customers failed to make payment within 24 hours, the item will be opened for sale.
  6. Customers who failed to provide the proof of payment made will not be entertained with the orders.
  7. Customers must provide a valid proof of payment after made the payment.
  8. If the payment was made by the Cash Deposit Machine, a copy of the cash deposit slip and the transaction reference number must be provided in the order form as an attachment.
  9. Items sold online at proactivelook.com website are 100% new.
  10. Proactivelook uses POSLAJU Malaysia services.
  11. Please ensure the address given is valid and has someone who will receive the items. Otherwise, customers will be required to redeem the items at the nearest Poslaju branch according to the postcode in the given address.
  12. The POSLAJU Tracking Number will be sent through an e-mail within 24 hours after the items posted.
  13. Latest updates are available on Telekung Medina Facebook page and Proactivelook Instagram. Customers are encouraged to be Fans on telekung Medina Facebook and Instagram pages.
  14. The colours of items in the picture might be slightly different caused by the lighting and different computer settings. For further confirmation, customers may contact our Admin at +6018-9696906.
  15. Proactivelook.com may reserves right to update or modify these term and conditions at any time without prior notice. Your use of the proactivelook.com website following any such change constitutes your agreement to follow and bound by the term ands and conditions as changed.  For this reason, we encourage you to review these terms and conditions each time you see this website.

HOTLINE NO. : +6018-9696906